On the job
The boiler breakdown call at 9pm
It's November, the heating's off, there's a baby in the house, and they're ringing every heating engineer on Google. Whoever picks up first usually gets the job, and often the new boiler after it.
What the customer does
They search "emergency boiler repair", tap the first three numbers and ring them one after another. They don't leave voicemails. If nobody answers, they go to the next result, or to a national firm that always answers.
With voicemail
Your phone rings while you're eating with your family. It goes to voicemail. You check it at 7am, ring back, and they've already had someone round. The repair, the service plan and possibly a replacement boiler went with that call.
With an AI receptionist
Charlie answers in your business name on the second ring:
- Asks what's happening: no heating, no hot water, error code, any smell of gas
- If there's a smell of gas, tells them to ring the National Gas Emergency number (0800 111 999) straight away; that comes before any booking
- Checks the postcode is in your area
- Offers your first emergency slot, or takes the details and texts you at once if you take out-of-hours work
- Texts the customer a confirmation, so they stop ringing round
What you see
A text: "No heating, combi, E119 code, 2 children, BS4, wants first thing. Booked 8am." You decide in ten seconds whether to go tonight or at eight. Either way the customer has stopped ringing your competitors. Read how the AI receptionist works for heating engineers.
Frequently asked
Can an AI receptionist handle a gas leak call?
It should never try to. A properly set-up AI receptionist tells the caller to ring the National Gas Emergency Service on 0800 111 999 immediately, before anything else.
Will it book jobs at night if I don't work nights?
Only if you want it to. It can book your first morning slot, or take the details and text you so you decide.
See what happens to your missed calls
Start free: the app, your AI Visibility Report and 10 leads cost nothing. Charlie Pro is £49 a month after a 14-day trial.