What Goes Live in 48 Hours: Your Post-Job Survey and NPS Automation Setup

You don't need a tech background. You don't need a login. You need four pieces of information, and most owners have them in their head or can pull them up in two minutes.

Your job completion trigger. How does your scheduling software mark a job done? Housecall Pro, Jobber, ServiceTitan — or even a dispatcher text that says "job complete." Tell us what you use.

Customer contact fields. Name and mobile number. If your scheduling system captures these, we pull them automatically. If not, we tell you exactly where to add them — one field, one time.

Job type tags. Do you want an emergency call handled differently than a routine maintenance visit? Give us your tag list. Even if it's just two words — "emergency" and "routine" — that's enough.

Your Google Business Profile URL. Open Google Maps, find your listing, copy the link from the browser bar. Ten seconds.

That's the entire handoff. We send you a one-page intake form. You fill it out in under 20 minutes, send it back, and we go to work. No three-week onboarding. No afternoon-eating kickoff call. No technical specs.

While you're running jobs, we're building the system. Here's exactly what gets configured without any involvement from you.

Survey message templates by job type. An emergency drain call at 11pm gets a different message than a routine HVAC tune-up scheduled on a Tuesday. We write both. Each message is short enough to read in one swipe and calibrated to get a response — not a scroll-past.

NPS score routing rules — all three branches:

• 9 or 10 (Promoter): Automatic follow-up with a direct link to your Google Business Profile review page. Fires within minutes of the score coming in, while the experience is still fresh.
• 7 or 8 (Passive): Routes into a follow-up nurture sequence — a second-touch message two days later with a soft review ask and a re-booking offer. Runs without you.
• 0 through 6 (Detractor): Fires an alert to your mobile or email within minutes. You know about it before they have a chance to post a one-star review.

Quiet-hours enforcement. No survey fires between 9pm and 8am local time. Customers who complete a job late get their survey queued for 8am the next morning. You look professional even when you're finishing a midnight emergency call.

Opt-out keyword handling. Any "STOP," "UNSUBSCRIBE," or "QUIT" reply removes the contact from all future SMS immediately. Compliant by default — no manual list management, ever.

Detractor alert destination. Owner mobile, office email, or both. Your choice. We configure it before go-live. You start receiving alerts on the next completed job after the system arms.

We don't flip the switch and hope. Before your first real customer receives a survey, we run five checks and all five have to pass.

1. Synthetic job completion trigger. We fire a test event that mimics a completed job in your scheduling system. The survey SMS sends to a test number we control.
2. SMS delivery verification. We confirm the message arrived, the link is live, and the formatting looks clean on both iOS and Android.
3. NPS score routing — all three branches. We submit a 10, a 7, and a 3. Each score routes to the correct destination. Promoter gets the review link. Passive gets the nurture sequence. Detractor fires the owner alert.
4. Owner alert verification. The detractor alert lands at your specified destination with the customer name, job type, and score visible in the message body.
5. Google Business Profile link check. We click the review link and confirm it opens your GBP listing directly — not a search results page.

If any check fails, we fix it before connecting to your real job completions. Nothing goes live until every branch is confirmed working. For answers to common questions about setup and how the system runs, we cover edge cases like partial scheduling-system data and multi-location setups.

When the system passes all five checks, you get one message from us. It says: your post-job survey automation is live, the job completion trigger is connected, and the first real survey will fire on your next completed job.

That's the handoff. No training call. No demo. No dashboard tour. No login credentials to save somewhere.

The one thing we include in that message: a two-sentence script for what to do when your first detractor alert arrives. Something like: "Hey [customer name], this is [your name] from [business]. I saw you weren't fully happy today — I want to make it right. What happened?" Most detractors respond when the owner calls the same day. Most of those calls end with the customer not posting a negative review.

The system is running. You go back to your jobs.

Post-job SMS surveys get meaningfully higher response rates than email follow-ups because the message arrives while the job is still fresh and the customer already has their phone in hand. Set your expectations accordingly.

Promoter reviews: Your first review from this system will likely show up in Google within the first week if you're completing several jobs per day. The direct GBP link removes the friction that kills most review request attempts — customers who respond positively and click the link actually leave the review.

Detractor alerts: Expect one or two in the first 30 days if you're doing volume. When the alert fires, call the customer within the hour. That call, made the same day, is what separates a recovered relationship from a one-star review sitting on your profile.

Passives: The 7-and-8 scorers get a second-touch message automatically two days later. Some convert to reviews. Some re-book. The sequence runs without you touching anything.

For everything that's included beyond the survey trigger itself, read the complete post-job survey and NPS automation system — that page covers review velocity, NPS scoring benchmarks, and how the detractor workflow pairs with your reputation management.

Once the system goes live, your only job is to respond to detractor alerts — and we give you the script for that.

Everything else runs without you: