Contractor Questions About Automated Job Texts — Answered

An appointment reminder fires before the job starts — 24 hours out, then 1 hour out — to make sure your customer shows up and your tech isn't driving to an empty house. That's a pre-job function.

A job-status text covers everything after the job is confirmed: tech is en route with an ETA, tech arrived, job started, job complete. Four distinct touchpoints that tell your customer exactly what's happening without them calling you mid-job on another property to ask "where's your guy?"

The practical difference: reminders prevent no-shows. Job-status texts prevent the interruption call that breaks your focus and burns 10 minutes explaining something a text could have handled automatically. Both run inside the same system — same business number, same conversation thread — so the customer sees a clean, professional sequence from booking through invoice, not scattered messages from three different apps.

Fully automatic. You never log in, never press send, never remember to do anything.

When your calendar marks a job status — tech en route, job started, job complete — the system reads that update and fires the corresponding text within seconds. No manual trigger. No staff reminder. No chance it gets skipped because someone was slammed on another call.

The realistic edge case: what if the job runs long and your tech is still on-site when the system expects him to be done? The completion text does not fire until the job status actually flips to 'complete' in your calendar. No false 'your job is done' message goes out mid-job. If dispatch updates the ETA before sending the tech, the en-route text reflects the new time. If you need to push a custom one-off update to a single customer — a major delay, an unexpected complication — you send that from your business number as a normal text. That's the only manual step and it's optional.

The customer texts STOP. Done.

The system catches that keyword automatically, halts every sequence tied to that contact immediately, and logs the opt-out with a timestamp. No staff member has to see it, act on it, or track it in a spreadsheet. The opt-out applies across the board — job texts, review requests, follow-up sequences — so you're not accidentally sending a review ask three days after they told you to stop.

You also never have to suppress that contact manually from future campaigns. The opt-out status travels with the contact record. If they call again six months later and you re-book them, the system does not automatically re-enroll them in texts — it flags the contact as opted out and waits for a fresh booking consent signal before sending anything.

This is handled at the system level, not by you or your office staff.

Short answer: job-status messages tied to a confirmed booking — tech en route, arrived, complete — are service-related transactional texts. Under the TCPA framework, these generally fall under implied consent because the customer initiated the service relationship by booking. They gave you their number and asked for service; telling them your tech is 10 minutes away is part of delivering that service, not marketing.

Review requests after job completion sit in a different category. A text asking someone to leave a Google review is considered a commercial or marketing message under most interpretations, which typically means a stricter consent standard applies. The system sends review requests only to contacts who completed a paid service call and have not opted out — but your specific situation, message wording, and state may change how the rules apply.

Important: This content is not legal advice. TCPA rules are complex, evolve with FCC guidance, and vary by state. Consult qualified legal counsel before launching any texting program to confirm compliance for your business, geography, and message types. We configure the system; you own the compliance posture.

Honest answer: the system sends the ETA your dispatcher enters when they mark the tech as en route — not a GPS-calculated estimate. If dispatch enters 30 minutes and the drive takes 50, the customer received the 30-minute ETA that was entered. The automation cannot read your tech's actual location unless your dispatch calendar is pushing live GPS data.

What does adjust automatically: if the job completion status never fires because the job is still running, the post-job review request and follow-up sequences hold. Nothing goes out saying the job is done when it isn't.

If you need to send a custom delay message — 'running about an hour behind, here's why' — you send it from your business number as a normal outbound text. The automation does not block or override manual messages.

Current limitation worth knowing: we don't offer live GPS-based ETA tracking. If real-time location updates are critical for your dispatch model, we'll tell you that on the intake call, not after you've signed up.

Thirty minutes after the 'job complete' status fires, the customer receives a text from your business number. The format looks like this:

'Hi [First Name] — [Company Name] here. Hope everything looks great. If you have 60 seconds, we'd really appreciate a Google review. Here's the direct link: [link]. Thank you — [Owner Name]'

The exact wording is configured during onboarding to match your voice. The link goes directly to your Google Business Profile review page — one tap, no searching, no friction.

What the message does not say: 'Leave a 5-star review and get $10 off your next service.' Incentivizing reviews violates Google's review policies, and messages that offer rewards for reviews can result in those reviews being removed. Our template is a clean direct ask with no reward attached — the only format that keeps your review count growing and your listing compliant.

Timing is intentional: 30 minutes post-completion catches customers while the experience is fresh, not three days later when they've forgotten your tech's name.

Job-status text updates are included in the flagship package: $9,997 one-time setup plus $497 per month. There is no separate line item — it runs as part of the full system the agency configures and operates on your behalf.

Yes, the $5,000 guarantee applies. The guarantee: the system recovers $5,000 in measurable revenue within 60 days or you don't pay. Two direct channels count toward that number:

No-show reduction. If your average ticket is $400 and the reminder-plus-status sequence prevents 5 no-shows per month, that's $2,000 recovered — jobs that would have been wasted windshield time become completed invoices.

Review-driven inbound. More 5-star reviews lift your local search ranking. Ranking higher for 'plumber near me' or 'HVAC repair [city]' drives more inbound calls without additional ad spend. We track review count and velocity as a leading indicator of that pipeline.

See the full job-status text update system and pricing for everything included and how the guarantee math is calculated. Full guarantee terms are detailed on the guarantee page.

Yes — and you do it once, during onboarding.

When we set up your system, we ask for your company name, your preferred message tone (formal vs. casual), your technician name format, and any specific language that matters to your customers. We configure every message template based on your answers. Your customers do not get a generic 'Your technician is en route' from a faceless number — they get a message that sounds like it came from your business.

Post-launch changes — updating a message, adding a new job type, adjusting timing — are handled by the agency. You email or call us, we make the change, typically within one business day. You do not touch a settings page. Ever.

Ready to get yours configured? Book your call and get the system live in 48 hours.