Your Questions About Multi-Location Management, Straight Answers

Each location gets its own fully configured AI phone agent — its own phone number (or forwarding from your existing number), its own service area, its own routing rules, and its own tech roster.

Here's what differs per location: the business name used in calls, the local area code, the list of available techs in that market, the service menu if it varies by location, business hours, and escalation contacts. If your Denver crew works 7 AM–6 PM and your Phoenix crew runs emergency 24/7, those are configured separately.

What's shared: billing rolls up to one owner account, and reporting consolidates into a single weekly summary. You're not managing four separate vendor relationships — you're running one system that happens to cover four markets. The separation at the location level is intentional; the consolidation at the owner level is what makes multi-location manageable.

The price is $9,997 one-time setup plus $497 per month, per location. No bundled discount tiers, no volume negotiation — the per-location fee is flat.

Two locations: $19,994 setup, $994/month. Three locations: $29,991 setup, $1,491/month. Five locations: $49,985 setup, $2,485/month.

The setup fee covers the full 48-hour configuration for each location — its own AI agent, routing rules, lead pipeline, and reporting integration. The monthly fee covers ongoing operation, monitoring, and optimization for each location as a separate unit.

The math that makes this easy: if each location books 10 jobs per month that previously went to voicemail at $500 average, that's $5,000 per location per month in recovered revenue. Five locations is $25,000/month the phone used to bleed. The $2,485/month you pay isn't overhead — it's the cheapest employee you'll ever hire, and it never calls in sick.

No geographic restriction. We configure locations across any US state.

Each location's AI agent is set up with the correct local area code, local service area boundaries, location-specific business hours, and any region-specific service language. TCPA compliance defaults are applied per location automatically, so your SMS and calling activity in California isn't governed by the same rules as your Colorado location — the system handles that distinction without you having to think about it.

Routing rules pull from the correct tech roster for each city. A call to your Phoenix number routes to Phoenix techs. A call to your Denver number routes to Denver techs. If a tech covers both markets, we configure that too. Nothing crosses wires between locations unless you want it to.

Honest answer: some will, especially callers who've dealt with bad automated phone trees before and ask directly. The AI is not designed to deceive callers. If someone asks "Am I talking to a person?" the agent handles it straight and keeps the conversation moving toward booking.

What callers actually experience: a clear, responsive voice that knows what an emergency service call sounds like, books jobs without putting them on hold, and doesn't waste time reading a menu of nine options. Most trade callers care more about "can you get someone here today?" than whether the voice is human — the AI answers that question directly and locks in the appointment.

The escalation path exists for callers who want a human regardless: the AI immediately offers to transfer to the owner or on-call tech, or logs a callback request that fires an SMS to your phone within 60 seconds. Nobody gets trapped in a loop. You see the caller's name, number, and reason in a text message before they even hang up. You can call back before they dial a competitor.

Complex calls — insurance disputes, contractor negotiations, unusual scope-of-work discussions — and callers who simply want a human trigger a hard escalation rule. The AI offers either an immediate transfer to the owner or on-call tech, or a callback promise with a specific time window.

When a callback is logged, an SMS fires to the owner immediately: caller name, number, and the reason for escalation. You see it in seconds. You call back before they've opened a browser to find your competitor.

For true emergencies — flooding, gas smell, no heat at 2 AM — the routing is direct. The AI recognizes emergency language and escalates to the owner's cell without delay. No call disappears into a voicemail nobody checks until morning. That's the entire reason this system exists.

Yes. The guarantee applies per location. Each location that goes live starts its own independent 60-day window.

Recovery is measured by jobs booked that were previously going to voicemail — the system logs every call answered, every booking made, and every escalation routed, per location. If a location doesn't recover $5,000 in new bookings within 60 days, you don't pay the setup fee for that location.

What disqualifies a claim: disconnecting phone forwarding, turning off the AI agent, or failing to provide updated tech rosters when staff changes. If inbound call volume to a location drops because you paused advertising or changed your number without telling us, the 60-day window pauses too. Deliberately starving the system of calls voids the guarantee for that location.

The guarantee exists because the math holds: 10 missed emergency calls at $500 each equals $5,000. If the system is running and calls are coming in, recovery is the expected outcome — not the optimistic one. See the multi-location management system overview for complete terms and how the recovery calculation works across your full location count. If you've worked through the numbers and you're ready to move, book your setup call and we'll confirm everything in writing before you pay anything.

Weekly email summary delivered to your inbox — no dashboard login, no software to learn, no app to check.

Each summary breaks down per location: calls answered, leads booked, reviews requested, escalations triggered, and estimated jobs recovered. It rolls up to a single owner view at the top, so if you run four locations you get one email with four location cards. You can spot which location is underperforming without comparing spreadsheets from four different tools.

If you want a deeper pull — say, every call log from your Denver location for the past 30 days — you email us and we pull it within 24 hours. You don't need to learn anything to get that data. You ask, we run it, you get a clean report.

Same process as your first location: 48 hours from kickoff to live. Same pricing — $9,997 setup plus $497/month for the new location.

What you need to provide: the new location's phone number (or we configure a new one), business hours, tech roster, service area, and escalation contacts. Your existing pipeline and consolidated weekly reporting expand automatically — the new location's data flows into the same summary email without any reconfiguration on your end.

Once you've been through setup once, adding a second or third location is faster because we already know your business structure. We're configuring a new geographic instance of the same system, not starting from scratch. See the full 48-hour setup process for the exact checklist of what we need from you and when, so you know exactly what to have ready before kickoff.