The Guarantee in Plain English

aiclientbuilder will configure and operate your AI Receptionist and Missed Call Text Back for 60 consecutive days, starting the moment the system takes its first live inbound call on your business number. During that window, the system logs every call it answers and every missed-call text-back thread that converts to a booked appointment. We track every job that closes from those interactions.

If completed, invoiced jobs directly attributable to those two tools do not total $5,000 in collected revenue by the end of day 60, we refund your $9,997 setup fee. No pro-rating. No "credit toward future services." Nine thousand, nine hundred and ninety-seven dollars returned by the same payment method you used — ACH, wire, or card — within 10 business days of the claim being approved.

The guarantee covers the setup fee only. The $497/month operating fee is not refunded, because those costs are incurred monthly regardless of outcome. That is the entire guarantee. The sections below define every term precisely so there is nothing to interpret later. Full legal terms are available at aiclientbuilder.com/legal/guarantee.

What Counts Toward the $5,000

Only one thing counts: cash you collected from jobs the system directly handled — not leads generated, not quotes sent, not pipeline value. Cash deposited.

Two event types accumulate toward the threshold:

Event type 1 — AI-answered inbound calls: The AI Receptionist took the call, qualified the caller, and booked the appointment. The job was subsequently completed and the customer paid. The full invoiced and collected amount counts.

Event type 2 — Missed-call text-back conversions: A call went unanswered, the system immediately sent an SMS, the customer replied, a job was booked from that thread, the job was completed, and the customer paid. The full collected amount counts.

"Directly handled" means the system initiated contact before any human on your team followed up. If you saw a missed call and called back yourself before the text-back fired, that is your sale, not a system conversion.

Worked example — 60 days of tracked events:

Event	Collected	Counts?
AI answered 2am emergency drain call → booked → paid	$650	Yes
Text-back → customer booked AC repair → paid	$420	Yes
AI answered call → quote scheduled → no-show	$0	No
AI answered call → $1,200 water heater install → paid	$1,200	Yes
Text-back → lead booked → job cancelled before start	$0	No

Running total: $650 + $420 + $1,200 = $2,270. Continue accumulating through day 60. Reach $5,000 and the guarantee is satisfied. Fall short and the refund process kicks in automatically.

For the exact definition of a recovered job — including edge cases like split payments, partial invoices, and disputed charges — review that page before making a claim.

What Doesn't Count — and Why We're Explicit About It

These events do not count toward the $5,000. We list them explicitly because vague exclusions are how guarantees become worthless.

Pipeline value or open estimates: A $2,000 HVAC quote you haven't collected isn't revenue. It doesn't count until the job is complete and the money is in your account.
Jobs from organic search or reputation improvements: The system improves your review count and local visibility — but jobs that arrived because your star rating climbed are not AI Receptionist conversions.
Jobs booked but cancelled before completion: Customer booked through the AI, then cancelled before the job started. Counts as $0.
Jobs you booked manually from system-identified leads: The AI flagged a lead and you called back personally before the automation ran. Your sale, not ours.
No-shows without rescheduling: Appointment on the calendar, customer wasn't home, no reschedule. $0.

Why we define it this way: The guarantee is about cash the system put in your pocket from calls that would have hit voicemail without it. We could inflate the tracked number by counting pipeline value or quoted revenue — that math is easy to manipulate and meaningless to your bank account. We count only cleared invoices from system-handled contacts because that is the number you would recognize on your bank statement. There is no ambiguity at claim time: either the invoice was paid or it was not.

The 60-Day Clock: When It Starts and What Resets It

Day 1 is the date the AI Receptionist answers its first live inbound call on your business number — not the contract signing date, not the setup start date, not the date we send the onboarding confirmation.

Setup typically completes within 48 hours of contract signing. Once the system is live and taking calls, the clock runs continuously.

What pauses the clock:

Number porting delays beyond 5 business days: If your existing business number is being ported and the carrier delay exceeds 5 business days through no fault of the agency, the clock pauses for the duration of that delay. We document every porting status update in writing.
Owner-initiated service suspension: If you ask us in writing to pause or disable the system for any reason, the clock pauses on the date of your written request and resumes the day service is restored.

What does not pause the clock:

Seasonal slow periods or normal volume dips
Outages lasting fewer than 4 hours
Your team forwarding calls away from the system (this reduces the system's conversion opportunity and is logged, but does not pause the guarantee)

If combined pause time exceeds 15 days within the 60-day window, the guarantee period extends by the number of paused days. We send written notice every time a pause event is recorded.

The Refund Process: Exactly What Happens If We Don't Hit $5k

If the 60-day window closes with tracked revenue below $5,000, here is exactly what happens — step by step:

Step 1 — 60-day statement (within 3 business days of day 60): aiclientbuilder sends a written statement listing every system-handled call, every text-back conversion, and the total attributed revenue. The statement includes timestamps, caller IDs, booking records, and invoice amounts where you provided them.

Step 2 — Your 10-day review window: You have 10 business days to review the statement. If you believe any job was attributed incorrectly — in either direction — flag it in writing with the supporting invoice and payment confirmation. Disputes are resolved by cross-referencing system call logs against your invoice records.

Step 3 — Confirmed shortfall triggers refund: If the verified total is below $5,000 after dispute resolution, aiclientbuilder initiates the $9,997 refund within 10 business days. No further request needed from you. The refund processes to the original payment method.

Step 4 — Written confirmation sent: You receive written confirmation of the refund initiation and an expected settlement date.

There is no arbitration requirement, no store credit option, and no penalty for claiming the refund. The relationship ends cleanly and your money comes back.

Start the 60-day guarantee window by booking a call. Setup takes 48 hours. The clock does not start until you are live.

Why We're Confident Enough to Offer This Guarantee

The math is simple. If you are a plumber, HVAC contractor, or electrician taking 20 or more inbound calls a month, you are already losing jobs to voicemail on nights and weekends. The average emergency service call in the trades — burst pipe, no heat, tripped breaker — runs $400–$800 before upsell. Call it $500 as a conservative floor.

Ten emergency calls that hit voicemail and do not get a callback within 5 minutes go to whoever answered first. That is $5,000 gone. Every month. Not a projection — that is what is happening right now on your unanswered calls.

The AI Receptionist answers every call. The text-back catches the ones it misses. Together, if those two tools recover just 10 emergency calls over 60 days — roughly 5 per month — you clear $5,000 at the low end of what the system handles.

For a business taking 20 inbound calls per month, recovering 10 over 60 days is a 25% capture rate. That is a deliberately conservative number — and it is the floor the guarantee is built on.

If your call volume is lower than 20 calls per month, calculate whether your call volume supports the $5k threshold before signing. We would rather you confirm eligibility upfront than discover at day 60 that the math never supported it.

The guarantee is designed to be easy to hit if you run an active home-service business — and impossible to game because we count only collected revenue from system-handled calls. For additional questions not covered above, see all guarantee FAQ.

Frequently asked

What if my call volume is too low to hit $5,000 in 60 days?

If your business receives fewer than 15 inbound calls per month, reaching $5,000 in 60 days becomes statistically difficult — and we will flag that during the demo before you pay anything. We recommend running your numbers through the missed-call revenue calculator to estimate eligible recovery volume before booking.

A low call volume does not disqualify you from the guarantee — it means the refund is more likely, and we would rather both parties understand that in advance. We screen for this during the intake call so neither side wastes 60 days on a math problem that was visible from day one.

If a booked job cancels before completion, does it still count toward the $5,000?

No. A job booked through the system but cancelled before the work was completed and invoiced counts as $0 toward the threshold. Revenue means collected revenue — if the money did not reach your account, it does not count.

This applies whether the customer cancelled outright, rescheduled without completing, or disputed the charge after the fact. Cancellations are tracked automatically and excluded from the running total without any action required from you.

Can I see the call logs during the 60-day window?

Yes. We provide a full call log on request at any point during the guarantee window — timestamps, call duration, outcome (booked, no answer, callback requested, cancelled), and the text-back thread records for every missed-call conversion.

You do not need to wait until day 60 to check your running total. If you want a mid-point status report at day 30, ask and we will send it. Transparency on the running total is part of how the guarantee works — there are no surprises on day 60.

Do I need to provide invoice records to claim the refund?

For any job where the collected revenue amount is disputed, yes — we will ask for the invoice and payment confirmation to verify the amount. For undisputed jobs, we use the system's booking records plus your written or verbal confirmation of completion.

Invoices can be submitted in any format you already use: PDF, email screenshot, or an export from your invoicing software. We do not require a specific format or any accounting system integration.

I already use a live answering service. Does that affect my guarantee eligibility?

Yes, it can. The guarantee applies only to calls and text-back threads the AI system handles directly. If an existing answering service is routing calls before the AI Receptionist gets them, those calls are not eligible for attribution toward the $5,000 threshold.

During onboarding, we establish a clear call-routing sequence that gives the AI primary inbound coverage. If your current answering service contract does not allow that configuration, we identify it during the demo call and walk through your options before you commit to anything.

$5,000 Recovered in 60 Days or You Don't Pay: The Full Terms